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June 22, 2018

T. Hasegawa USA, Inc. Chose 10ZiG Devices Over Others

T. Hasegawa USA is one of the world’s top ten flavor and fragrance companies. Food and beverage manufacturers rely on their expertise in creating high quality flavors with unmatched customer service. Their CA Headquarters was originally established in 1978 in Lawndale, California to serve North America customers, and then moved and expanded years later to T. Hasegawa USA Headquarters & Manufacturing in Cerritos (Los Angeles), CA. Related Field Sales Offices are located in Princeton/NJ, Chicago, Atlanta, and Mexico City. In 2014, the Cerritos R&D Center & HQ was totally made over, signaling a continued commitment to customer needs. The innovative facility features labs for both the savory and the sweet; beverage flavor creations, food and beverage flavor applications, and flavor/aroma analysis. An extensive flavor library, pilot production labs, and custom culinary kitchens are additional key features.

T. Hasegawa has over 4,000 employees, worldwide. With several hundred of them located in their California Headquarters – staffed mainly for R&D and Production Departments including Chemists, etc., Wilmer H., has been serving as Sr. IT Network Administrator with the organization for six years. Initially, Wilmer found himself immediately challenged to find a computing environment solution to replace T. Hasagawa’s antiquated IBM computer set-up, so he immediately turned to Virtual Desktop Infrastructure (VDI) as an option. But, what about endpoint devices? At the time, he was looking for the right endpoint device to support Citrix XenDesktop. He tried HP and he tried Dell Wyse. Neither vendor’s pricing matched their value. There were also problems with management software not detecting the server, and complexity issues on the configuration side of things. Plus, long boot time, unstable video connections and quality, and customer service availability by email only, with delayed response time. Eventually, he ended up with NComputing N500 devices, but then those started to fail him, as Citrix continued to evolve and Wilmer was switching users to Windows 7 (32Bit to 64Bit). He was not in a good situation and found himself discovering non-compatibility failures right and left.

Wilmer started to search the Internet, as his challenge for needing an even more immediate VDI endpoint solution for hundreds, potentially thousands, of staff members became more and more crucial. Up popped “10ZiG.