September 23, 2019

How is your endpoint provider not helping you? Here's what you might be missing...

The success of so much of our day in the VDI world depends upon those we rely on – how they treat us and what they have to offer. Isn't it enough just having to deal with daily onsite issues related to endpoint devices and management than to also have to deal with unnecessary offsite issues. Your endpoint provider should not be causing issues, but rather providing answers and offering solutions.

How is your endpoint provider not helping you? We’re going to lead by example, taking a quick look at some tips on what to look out for in an endpoint provider and showing you some tricks that 10ZIG has up its sleeve! (Clue: click on any link to check out the 10ZiG resources!)

Is your endpoint provider transparent and available?

• Sales & Support Contact Info. – A good endpoint provider has both of these and how to reach them is clear. Additionally, both should be ongoing efforts. You know that support is continually needed before, during, and after the sale.
• Live Chat – You should be able to readily and easily speak with one of your endpoint provider’s representatives during business hours. Sometimes a quick answer or quote via “chat