Are you looking to be a part of a dynamic team in a fast-paced and ever-evolving technology sector? Do you have a passion for providing top-notch customer service and thrive in a role that involves multitasking and problem-solving? If so, we have an exciting opportunity for you to join our growing team as a Sales & Marketing Administrator!

About Us:

10ZiG Technology is a leading provider of Thin and Zero Client Hardware & Software solutions, offering cutting-edge access to VDI/DaaS/SaaS/WebApp platforms. With long-standing partnerships with industry giants like Citrix, VMware, and Microsoft, 10ZiG has a global reach within the Thin and Zero Client marketplace. Headquartered in Phoenix, AZ, and with Offices in Europe and Asia Pacific, we are constantly expanding and pushing the boundaries of innovation.

Your Role:

As a Sales & Marketing Administrator, you will be responsible for providing support for the 10ZiG Sales and Marketing Team. Reporting directly to the Sales Director EMEA, your key duties will include taking sales orders over the phone and via email, addressing customer inquiries, handling general administration tasks. You will also liaise with distributors, as well as collaborating with other departments within the company to ensure seamless operations.

Additionally, as we participate in multiple tradeshows annually, spanning the UK and Europe you will be required to work directly with the Marketing Manager EMEA to assist with logistics, planning, shipping, data input, and administration tasks related to 10ZiG events. This will also require liaising with the wider 10ZiG marketing team based in the USA.

About You:

We are seeking an individual who can provide an exceptional level of customer service, with a track record of working effectively in a fast-paced environment. Your ability to think analytically, research, and problem-solve will be invaluable in this role. Strong communication skills and the ability to manage multiple tasks simultaneously are essential.

Main Role/Tasks

• Taking inbound calls.
• Quotations and pricing.
• Processing Sales Orders
• Liaising with suppliers and couriers to obtain delivery dates on orders and shipments.
• Assisting the sales team and customers with enquiries.
• Inputting sales related data where required.
• Assisting with logistics and planning of trade shows.

Your Skills and Experience:

• Proficiency in Microsoft Office, specifically Microsoft Excel, Work and Outlook. Past experience with applications such as Powerpoint, Illustrator, Photoshop, SAP, Salesforce and Zendesk are of benefit but not essential.
• Reliability, honesty, and approachability.
• Excellent communication skills with the ability to collaborate effectively with others.
• Strong organizational and multitasking abilities.
• Familiarity with computer applications such as spreadsheets, word processing, calendar, email, and databases.

Employment Details:

• Work Schedule: Monday to Friday (9:00 am - 5:00 pm)
• Location: Office based at our office in Leicester, Hybrid work may be considered following probationary period.
• Employment Status: Upon successful completion of a three-month probationary period, you will be offered a permanent contract of employment.

Required Education/Experience:

We welcome candidates with different educational backgrounds and experiences. Whether you are a university graduate or have gained customer service experience, this position is open to you. Proficiency in spoked and written English is essential, and a polite and well-spoken demeanor is highly valued.

How to Apply:

If you believe you possess the skills and qualities described above and are excited about the opportunity to join our team, please email us your CV and a cover letter to info@10zig.eu outlining why you are the ideal candidate for this position. Apply now to become a part of the 10ZiG Technology success story!

Location:

Leicester: Reliably commute or plan to relocate before employment commences (required).

Experience:

Sales Admin or equivalent role: 1 year (preferred)

Benefits:

• Pension
• Accumulating annual leave based on time with company + UK bank holidays
• Health Insurance*
• Cycle to work scheme*
• Casual Dress Code
• Company Social Events
• *Commences after 1 year of continual service.

Join us at 10ZiG Technology, where your hard work and dedication will be recognized, and you'll have the chance to grow alongside our thriving team! Apply today and take the first steps towards an exciting career with us.

Job Link: https://www.linkedin.com/jobs/view/3650985921/

Overview:

10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our existing Support team in Phoenix, Arizona. This is a hybrid working position, with 4 days in office, 1 day Work From Home with plans to review further in future.

Only local AZ candidates are being considered for this position.

Responsibilities:

As a Support Technician you will provide industry leading professional technical support to our external customers via phone, email, or remote session. This role is well suited to an IT professional, preferably with existing experience of computer hardware, operating systems and networking. You will already have experience working in a helpdesk environment and looking to specialize in the field of VDI and End User Computing.

• You will help provide technical support to our customers via phone, email, and remote assistance.
• As a member of the Technical Support team, you will ensure all customer support calls are logged via our Zendesk ticketing system and resolved in a timely manner keeping the developers, Technical Support and customers updated with the current status of the support call.
• Establish product performance and testing baselines as you put our hardware and software through its paces in rigorous testing procedures.
• Assist with the draft and editing of documentation and manuals.
• Hands On: Where required you will replicate customer issues either assisted or alone using our test and lab environments. You may also build, configure, update and troubleshoot our internal systems and thin clients.
• Gain experience as you take part in meetings and voice conferences between departments, customers, business partners and vendors.
• You will learn and gain experience on the complete 10ZiG Hardware & Software portfolio.
• You will learn and gain experience on the latest in industry standard virtual technologies such as VMware, Citrix and Microsoft AVD with which 10ZiG support.
• Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Basic Qualifications:

• Mandatory: 1+ years of experience working in an IT help desk role answering phone calls and emails
• Mandatory: Associates or Bachelors degree in IT/Computing discipline
• Optional: 1+ years working with a virtualized infrastructure in a support or administrator capacity
• Optional: CompTIA A+ or Net+ certification preferred
• Strong, proven troubleshooting and critical thinking skills
• Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
• Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
• Strong time management skills
• Ability to work as a team or independently with little or no supervision.
• Ability to explain complex issues in a simplified manner
• Ability to handle multiple tasks simultaneously

Rewards:

• Competitive starting salary
• 401K with company matching
• PPO medical, dental, vision and H.S.A
• 18 days of PTO for first year, rising to 20 days after 2 years of service

Work Location:

• In office 4 days per week, 1 day WFH.

Office address: 10ZiG Technology, 23309 N 17th Dr, #100, Phoenix, AZ, 85027

Job Type: Full-time

Salary: DOE