Join Our Team
WELCOME! WHAT IS 10ZiG TECHNOLOGY? (see video > lower right!)
Welcome! Apply for a challenging,
rewarding, and enterprising position with 10ZiG Technology, a premier
world-market vendor in Thin & Zero Client virtual desktop environment
support. For over 20+ years, 10ZiG remains one of the few ongoing leading endpoint
hardware and software providers for VDI, Cloud, and DaaS virtual desktop support.
10ZiG prides itself on working with the market and its partners and customers
by continually enhancing and offering a solidly crafted, marketing-leading
supported hardware line with innovative management and repurposing software.
But enough about us… are you
ready for an adventure? Headquartered in sunny Phoenix Arizona, with equally
prominent EMEA headquarters in Leicester, 10ZiG offers a playground of
opportunities and new technologies to learn not only in a technical role, but
any role! Big enough to reach every corner of the world, but not so big so that
we can remain customer-service focused and responsive, 10ZiG’s well known
cutting edge is partially attributed to our employees’ sense of caring with
that extra special, induvial attention to details. So, if you are hands-on,
driven, and team-minded, 10ZiG might just be the place for you.
One 10ZiG Staffer, “The
satisfaction of overcoming new challenges is seriously unmatched. Each member
of the team, no matter what department, is armed with their own arsenal of
knowledge, working together like a well-oiled machine. The camaraderie is real,
and it's all about giving each other that extra push and sharing wisdom that
makes us all shine, the 10ZiG atmosphere is a true family lifestyle.”
If you’re ready to learn more
about employment opportunities with 10ZiG, we are ready to hear from you! Feel
free to review job listings that are posted on this page, or find us on Indeed
or LinkedIn…
Support Technician
/
Phoenix
Job Link: https://www.linkedin.com/jobs/view/3650985921/
Overview:
10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our existing Support team in Phoenix, Arizona. This is a hybrid working position, with 4 days in office, 1 day Work From Home with plans to review further in future.
Only local AZ candidates are being considered for this position.
Responsibilities:
As a Support Technician you will provide industry leading professional technical support to our external customers via phone, email, or remote session. This role is well suited to an IT professional, preferably with existing experience of computer hardware, operating systems and networking. You will already have experience working in a helpdesk environment and looking to specialize in the field of VDI and End User Computing.
- You will help provide technical support to our customers via phone, email, and remote assistance.
- As a member of the Technical Support team, you will ensure all customer support calls are logged via our Zendesk ticketing system and resolved in a timely manner keeping the developers, Technical Support and customers updated with the current status of the support call.
- Establish product performance and testing baselines as you put our hardware and software through its paces in rigorous testing procedures.
- Assist with the draft and editing of documentation and manuals.
- Hands On: Where required you will replicate customer issues either assisted or alone using our test and lab environments. You may also build, configure, update and troubleshoot our internal systems and thin clients.
- Gain experience as you take part in meetings and voice conferences between departments, customers, business partners and vendors.
- You will learn and gain experience on the complete 10ZiG Hardware & Software portfolio.
- You will learn and gain experience on the latest in industry standard virtual technologies such as VMware, Citrix and Microsoft AVD with which 10ZiG support.
- Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.
Basic Qualifications:
- Mandatory: 1+ years of experience working in an IT help desk role answering phone calls and emails
- Mandatory: Associates or Bachelors degree in IT/Computing discipline
- Optional: 1+ years working with a virtualized infrastructure in a support or administrator capacity
- Optional: CompTIA A+ or Net+ certification preferred
- Strong, proven troubleshooting and critical thinking skills
- Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
- Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
- Strong time management skills
- Ability to work as a team or independently with little or no supervision.
- Ability to explain complex issues in a simplified manner
- Ability to handle multiple tasks simultaneously
Rewards:
- Competitive starting salary
- 401K with company matching
- PPO medical, dental, vision and H.S.A
- 18 days of PTO for first year, rising to 20 days after 2 years of service
Work Location:
- In office 4 days per week, 1 day WFH.
Office address: 10ZiG Technology, 23309 N 17th Dr, #100, Phoenix, AZ, 85027
Job Type: Full-time
Salary: DOE
